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+1 800 529 10 37
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Contacts

TC - 52/947(2), G.S Mandiram, Neeramankara, Thiruvananthapuram - 695040, Kerala, India.

+91 471 2345741 / 742
+91 94952 85574

[email protected]

Call us: +1 800 529 10 37

Call Center Solutions

Call centers are the backbone of great customer interactions. If your business runs on the foundation of seamless inbound and outbound customer interactions across multiple channels, such as voice calls, emails, chats, social media, and SMS, you need a reliable call center solution dealer in Trivandrum who ensures streamlined customer service, sales, and support operations. In addition, the solutions provider must enable efficient communication, data management, and performance tracking.

Regardless of the size of your business or industry, we are the best call center solutions dealer in Thiruvananthapuram. We offer a wide range of solutions to manage high volumes of customer interactions.

Why Your Business Needs Hi-Tech Call Center Solutions

At Universal Telecoms, a professional call center solution dealer in Trivandrum, we provide a variety of solutions, such as on-premise, cloud-based, or hybrid, depending on your business’s specific needs. 

We also offer the option to set up different types of call centers based on the kinds of interactions your business manages – inbound, outbound, or blended. 

If your business places high stakes on seamless communication with its customers, a reliable call center solution dealer in Thiruvananthapuram, such as Universal Telecoms, can step in to offer tailored solutions to boost your business’s customer interactions.

Your Trusted Call Center Solution Dealer in Trivandrum

With call center solutions from Universal Telecoms, you experience:

  • Improved Customer Experience: Faster response time, personalized service, omnichannel support, and 24x7 availability.
  • Increased Efficiency: Automation, call routing, and workforce optimization.
  • Cost Savings: Efficiency of cloud-based solutions, scalability, and reduced call times.
  • Data-Driven Insights: Real-time analytics, customer insights, and quality assurance.
  • Enhanced Agent Productivity: Training support, remote work, and ease of unified interface.
  • Compliance and Security: Regulatory adherence, fraud prevention.
  • Business Growth: Increased sales opportunities, higher customer retention, and scalable growth.

Cutting-Edge Services from the Best Call Center Solution Dealer in Thiruvananthapuram

  • IVR Systems
  • Automatic Call Distribution
  • Predictive Dialers
  • Call Recording & Monitoring
  • Real-Time Analytics & Reporting
  • Multi-Channel Communication Support
  • Scalability & Customization

Want to get started? Get in touch with the leading call center solution dealer in Trivandrum today!

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    TC-52/1319(1), EDENVILLA, AKSHAYANAGAR – ANRA35, NEERAMANKARA, THIRUVANANTHAPURAM – 695040

     
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